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Incident Management Module
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value.
 
Management
 

The Metricus Engine room enables you to customize and manage your Metricus Environment.

Use these features to manage KPI settings (target, tolerance, calculation steps, etc.), create or update Dashboards or to manage user profiles and access rights.

Metrics Management Allows you to manage your data from and to Metricus. Use Metrics Managements to change KPI settings, process data or manually update or enter / update data within Metricus. Finally, using Metrics Management you can also create various hierarchies within your data
Dashboard Designer The Metricus Dashboard designer is a powerful engine that allows you to create various types of dashboards that are relevant for your organization. The dashboard designer allows you to create metric relationships, drag and drop KPIs into a dashboard and create various types of graphs and charts. Once you are done designing your dashboards, you can
User Management

Allows you to manage the stakeholders in your organization who have access to Metricus. This include the ability to assign individual dashboards and reports to specific users ensuring that everyone has adequate access levels.

Metricus - Metric Management

 Incident management KPI settings

You can customize the settings for every KPI in the Incident Management Module. This includes the option to change the title, adjust the definition, manage the underlying calculation stepts, set the targets, and so on.