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Request Fulfillment Management Module
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value.
 
Collaboration
 

Service Desk tools and Service Management solutions capture all sorts of information related to Service Requests. Metricus converts this into decision making information.

When you reached this far, the next step is to do something with the information you have and drive IT improvement initiatives, more optimally deploy resources, or enhance your process. Metricus equips you with the tools to do this and allows you to initiate and track improvement projects, set up and manage discussion boards, manage and monitor issues and more.

Discussion Board Provide notes and comments, share your analysis of the performance of the Request Fulfillment Management Process with users and internal stakeholders.
Issues Track issues and define projects around the resolution of these issues. Metricus provides features for issue tracking as well as robust project management capabilities
Contacts

User profile management, messaging, alert setting, and so on.
Documents The Document Library allows you to store relevant documentation, process information and other knowledge that is relevant to the management of your Request Fulfillment Management Process.

Metricus - Request Fulfillment Management Communication

Request Fulfillment Management Communication

This is an example of the collaboration features that you can configure and use to manage and optimize your process.