ITIL Service Desk Module

Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value.

Get the most out of your Service Desk Operations!

The Metricus Service Desk Module gives you the tools you need to take control over your local, regional or even global service desk operations. Get an insight into the level of support your Service Desk teams are providing and streamline the deployment of your IT resources. Metricus tells you which KPIs are relevant to you and takes data from your telephone systems and service desk tools to present you with a holistic view of your IT Performance.

Metricus - Service Desk Module Snapshot

Service Desk Dashboard

This image provides an overview of the Metricus Service Desk Module in Metricus