Modules for ITIL / ITSM |
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Service Desk Module |
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Change Management Module |
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Incident Management Module |
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Request Fulfillment Module |
ITIL Service Desk Module |
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value. | ||||||
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Metricus presents you with IT dashboards that tap into the data that is provided by your Telephony system or Service Management Tool Service Desk KPIs are primarily based on quantitative data from IT service management tools and telephony systems. Metricus offers three methods to transfer data from these systems and tools into your secure Metricus Environment. If your tool developers, or database administrators can extract data from your tool into XLS, you are safe, and this is as complex as it gets. Our support experts will have a first look at your data to check if the quality is good, after this check, we will provide you with a secured FTP location and you can upload new data as often as you want. If you prefer a more 'real time' look at your Request Fulfillment Management KPIs we suggest to adopt a set of connectors (SQL extraction scripts) that tap automatically into your databases. Lastly, if data resides inside people's heads or in emails or other documents, manual data entry applies. The latter is not very common for the Service Desk Module though.
Data Configuration is included within the initial set-up process for Metricus Modules. If you require more support, you can purchase support packages, or we can connect you with a Metricus Specialist in your area who can help you manage this process. |