Modules for ITIL / ITSM |
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Service Desk Module |
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Change Management Module |
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Incident Management Module |
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Request Fulfillment Module |
ITIL Service Desk Module |
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value. | ||||||||||||||||||||||
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The Service Desk Module includes best practice KPIs that are relevant to any Service Desk KPIs provide an insight into the performance of various elements of the Service Desk or allow for the comparison of Service Desks in various departments or geographies. Every KPI includes detailed attributes that help you understand and utilize the metric. Attributes include a best practice definition, usage information, data retrieval information, calculation steps, as well as mapping of the metric to the balanced scorecard and industry practices. The following KPIs are included in the ITIL Service Desk Module:
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