YOU ARE HERE >>

 

Frequently Asked Questions
   
Data

Question Answer
What do 'simple data templates ®' mean?

 That means the transformation of organizational data to Metricus is very easy and does not require complex consulting projects or expensive connectors. Simply have the data from Metricus exported into Simple Data Templates and upload this data via FTP to Metricus
Can you connect Metricus directly to my own databases and other data sources

 Yes, Metricus includes SQL extraction scripts that connect to all major IT service management tools including BMC Remedy, HP ServiceCenter, CA Unicenter, IBM Tivoli, and many more

Can I manually type my information in Metricus?
 Yes, for every metric there always is the option for manual data entry. This option is typically used for the provision of qualitative metrics such as the COBIT Plan and Organize Metrics
How do you 'get' data in Metricus?
 In three ways. First, by automatically extracting the most relevant and valuable data from what you’ve already invested in: your IT service management solutions. Second, by identifying qualitative sources of information that lead to astute decision-making and manually entering this information. Third, and most favorable solution is through file transfer using 'simple data templates' where you extract data from your systems and tools into predefined templates and upload this to Metricus.