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	Frequently Asked Questions

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Frequently Asked Questions

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Usage

Question	Answer
What is the difference between the Metricus Administrator and Metricus Specialist Enablement Workshop	The Administrator Workshop is for those who play a role in the day-to-day use of Metricus for your organization. The Specialist Workshop is a more detailed workshop that also discusses the set-up and configuration of Metricus

Metricus Modules	Metricus Enterprise SaaS	Documentation and information
Metricus Modules for ITIL	Metricus Enterprise Solution	Metricus Brochure
Metricus Modules for IT Governance	How to get started	Metricus Fact Sheet
Metricus Specials		Metricus Online Demo
How to get started	Metricus ITPerformance Framework	Data Management Fact Sheet
Metricus Case Studies	IT KPI Library	FAQ
	Business Intelligence for ITSM	30 day Free Trial - your own KPI dashboard
	Data Management
Contact Information		Research
Contact Us	Metricus Services	Trends in IT Performance Management
Sign up for Newsletter	Education Services
Events	Data Transformation Services	Weblog
	Implementation Services	Weblog
	IT Performance Implementation Roadmap

Metricus is a framework for the successful management of IT Performance. Metricus provides IT KPIs (key performance indicators) / IT metrics that make sense to organizations and guidance on the use of these KPIs. KPIs are available for all areas in IT (strategy, operations, application management, outsourcing, and so on). Based on best practice KPIs, Metricus provides the toolkits, IT process scorecards and IT KPI dashboards to successfully measure and manage IT performance. Organizations are guided towards optimal IT performance using trending and analysis capabilities as well as benchmarking information and Six Sigma charts.