Metricus First Aid Kit


The IT Performance Management First Aid Kit is an essential guide for professionals whose responsibilities include measuring, managing and improving the performance of internal IT processes and activities. The First Aid Kit provides guidance for all phases of the performance management lifecycle and includes free IT KPIs for ITIL processes, IT governance, Green IT, Cost Control and more. No matter where you are in the lifecycle, or how mature the IT organization is, this First Aid Kit has the answers.

Complete the form below to download a free extract of the IT Performance Management First Aid Kit (containing free IT KPIs for ITIL, cost control, green IT, balanced scorecard and more...)

First Aid Kit

Here is an overview of some of the topics covered in the First Aid Kit:

  • What is a good KPI definition?
  • How do you best use measures, metrics, scorecards, IT dashboards or reports?
  • What are theoretical KPI wish lists?
  • What are common IT Performance Management challenges?
  • What are good KPIs for ITIL processes, such as Incident Management,Change Management, Service Desk
  • How can you best make sense from the data that is collected by HP Service Center, BMC Remedy, CA Unicenter, IBM Tivoli, etc.
  • and so on...

Please fill out the following form to download an extract of the First Aid Kit or to register as a Reviewer

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