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ITIL Service Desk Module

Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value.
 
Collaboration
 

Metricus provides various options for setting up communication and collaboration mechanisms.

Use these features to assign project teams that work on improving KPIs, define alerts and manage issue tracking and communication channels.

Discussion Board Provide notes and comments with specific reports and share your analysis of a situation with the CIO using discussion board and notes functionalities. These features help you to provide an extra layer of knowledge around the hard facts provided by the KPIs.
Issues Track issues with KPIs and define projects around resolving these issues. Metricus provides features for issue tracking as well as robust project management capabilities
Contacts

Profile information of Metricus users, relevant to stay in touch with the people working on KPI projects

Documents A document library that you can use for storing information relevant to your IT Performance Management process.

Metricus - Communication



communication management
An example of communication features available within the Change Management Module