Modules for ITIL / ITSM |
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Service Desk Module |
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Change Management Module |
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Incident Management Module |
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Request Fulfillment Module |
ITIL Service Desk Module |
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value. | ||||||||||||||||||||||||
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The ITIL Change Management Module includes approximately 25 KPIs that are relevant for measuring, managing and improving the performance of your ITIL Change Management Process. Select KPIs that are relevant to you, or even add your own Change Management KPIs. For every KPI detailed attributes are available that help you in your selection process and assist you in the adoption and implementation of KPIs within your organization. The following KPIs are included in the Change Management Module:
Click here to see a detailed KPI report card that includes all Metric Tags |